Shipping policy

Shipment Processing Time
 • Most orders are processed within 1-5 business days, excluding pre-orders.
 • Orders containing pre-order items will be held until all items are available for a single shipment.
 • During periods of high order volume, processing may be delayed by a few days. Please allow additional transit time for delivery.
 • For urgent delivery needs, please contact us at support@joyful-harvest.com.

Shipment Confirmation & Order Tracking
 • Upon shipment, a confirmation email with tracking information will be sent. Tracking numbers become active within 24 hours.

Damages
 • Joyful Harvest is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged goods for the claims process.

Shipping Rates
 • Shipping rates vary by destination country and are calculated at checkout.

Shipment Confirmation & Order Tracking
 • A shipment confirmation email with tracking details will be sent once your order has shipped. Tracking numbers activate within 24 hours.

Damages
 • Joyful Harvest is not responsible for products damaged or lost during international shipping. If you receive a damaged order, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged items for the claims process.

Duties and Additional Charges
 • Customers are responsible for any duties, taxes, or additional charges imposed by the destination country or carrier.

Lost or Returned Packages
 • Joyful Harvest is not responsible for lost packages. If a package is returned to us due to delivery issues, the customer is responsible for additional shipping charges to resend the package.

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For any further questions or assistance, please reach out to our support team at support@joyful-harvest.com.